Arabian Adventures Dubai

I just wanted to take a moment to sincerely thank you for all that you did to make sure that our first trip to Dubai and Abu Dhabi was a resounding success.  I can honestly say that everything was seamless and there was not one complaint.  Yassine was an excellent guide and everyone in the group thoroughly enjoyed him.  He took care of every detail and was extremely flexible with our unusual group and our unusual requests.  This is a rarity.  It was great also to meet you in person at the Dubai Mall.  I look forward to working with you again on future groups. Please keep in touch. 

 

Mark, Omni Travel

Dear Susheel,
Please accept my appreciation for all your efforts in making the superb arrangements for the 500 Club group's trip to Dubai and Abu Dhabi, with the extension to Oman. Arabian Adventures could not have attended to our group more expertly, from receiving the guests at the airport (at their various arrival times) and fast tracking them though passport control, etc. The trip was perfect from beginning to end.
Our guide, Renate, and driver, Austin, were an excellent team. We were delighted with Renate - she is a superior guide, personable, knowledgeable, flexible - we felt very fortunate to be in her company.
Everyone was more than satisfied with the choice of the Park Hyatt.
You were very kind to give the ladies the lovely abayas - and the two gentlemen the dishdashas. We had such fun trying them on, and friends and family will enjoy them at home too.
There were many many highlights, not least of which was the falcon demonstration and champagne at sunset in the desert.  The program was full and varied and will provide innumerable memories for years to come.
We look forward to working with Arabian Adventures on future ventures and will no doubt be in touch in the near future.
With all best regards and thanks again,

Principal - Incentive House Pat Whitman, Director - Contemporary Art Programs, Academic Arrangements Abroad

Excerpt from Arabian Adventure client:
Company Incentive, 18th – 22nd of Feb 2009

Dear Wilma,
With this letter I would like to thank you for a perfect cooperation concerning the incentive trip to Dubai with my … important group in February 18-22nd….
Working with you was extremely friendly, relaxed, professional – and outstanding… not many DMC’s …work the way you do…
The hotels, locations and the restaurants you proposed were all – without exception – very nice and you offered a really great programme in which nothing was missed.
Your organization in advance was perfect and the whole trip was more than a big success.
All guests were really fascinated by Dubai and enjoyed their stay there as much as possible…Tony was one of the greatest guides I ever met and he did a brilliant job…
The Hyatt Regency was a perfect address to stay and I would never hesitate to stay there again with another group…
Dear Wilma, it was more than a pleasure working with you.  Hope to hear/read/see you in the near future.
Take good care of you and your family!
My best regards,

A.S. - Creative Travel GmbH

Excerpt from Arabian Adventure client:
Site Inspection

Dear Jo, Dear Andrew,
Please let me say the biggest "Thank you" ….  the last three days were the most exciting we can remember. … your Company did a perfect job. We now know we are in good hands and can trust that our Incentive Trip will be a success.
It was a pleasure for us to meet you all and we are very happy to see you again latest end of May…
Kindest regards,

M.B. - Incentive Company

Cititravel Spain

Cititravel was a excellent company to work with, we really enjoyed working with their staff. I would definitely use them again.

Principal - Incentive House

JTB, Global Marketing & Travel, Inc.

JTB was fantastic! I would not hesitate to either use them again or to
refer them to other groups going to Japan. Their execution was
flawless. I knew I only had to mention last minute requests, etc and it
would be done -- and done correctly, while not impacting the rest of
the program in any way. The staff helped us come up with solutions to
issues and challenges that came up during the week without a hitch. And
always with a smile! They are very, very good at what they do.

R.O., Account Executive - Beatty Group

Pacific World Bali

Our Bali program went really, really well. Sumadi was wonderful to work with and Doty was such a great help to our guests who came to the hospitality desk.   All the PW staff were a pleasure to work with and helped make the transfers and all other aspects of the program to go very smoothly.  Our client was very pleased with the entire outcome.

 

C.P.  N/A Incentive Client

It was fantastic!  Honestly Carla, PW Bali is the most caring and hard working group of people.  They made our group and our team, feel so special.  No request was too large.  We are most pleased with their services and the program was a smashing success.

Pacific World was great. In fact, they were perfect. I would always use them for Asia Thanks, Kathy

Kathy Parker - Meeting Resources

Jacques: First, let me say thank you to you and your team for all of their hard work during our program there. You guys did a great job of catering to the needs of our client and last minute changes by all of us. A special thank you to Cheryl who was with us every step of the way. I really appreciate all of the efforts you made towards making this a stand out program. Thank you.

Linda Brune, Director - Maritz Travel Company

The program was fabulous! I cannot say enough about Jacques and the team in China. Oh my goodness, all of our expectations were exceeded beyond belief. It was wonderful. Thank you again for all of your assistance. Again the program was a huge success and we could not have done it without Pacific World!

Lori Vogt, Travel Account Manager - ITA Group Inc.

Dear Cheryl and Jacques, Thank you so much for such a successful program!!!! Everyone was raving about it saying that it was one of the best trips that they have ever been on!

Nicole Gorgen, Project Manager - Maritz

Bonjour Jacques, Thank you again for all of your hard work and commitment to our group. They are still complimenting us on the meeting – they loved all aspects of it. You and your team did an outstanding job and I hope we get the opportunity to work together again soon. I really appreciate your personal involvement and the fact that you escorted me to the airport! It was a real pleasure to meet you and work with you and I look forward to seeing you soon. Thanks again!

Kristie Madara, VP Corporate Communications - CIBA Vision

Dear Jacques, We would like to thank you and your team very much for your integral part in the execution of our clients program. Everything went smoothly, even with the many changes made both before the program and on site in Shanghai, Beijing and Xian. Our clients had no complaints – except the fact that they ate too much! They were completely thrilled with all aspects of the program and we have received many compliments that include the Pacific World team. Elaine and Amy were outstanding and it was a pleasure working with both of them. They are team players, very professional and a lot of fun. We very much look forward to working with you again.

Cheryl Pineo, Sales Director - Mandy Ashworth, Progam Manager - Camille Ufnal, Account Director - Wynford Motivation

Hi Eunice, This thank you is long over due! Thank you for all of your work on our TSS Meeting this year. We truly enjoy working with you and the entire Pacific World team. We could not make this meeting a success without your partnership.

Tammy Redpath - Target

Dear Jacques, I cannot believe that is has been months since our meeting took place in Shanghai. I apologize for my delayed thank you to you and your team. The meeting was a great success and I owe much of that to the staff at Pacific World. Your entire team are true professionals and the service delivered was excellent. Vanessa Ng was a pleasure to work with, she went above and beyond to meet all of our needs. It was a pleasure to work with you. I look forward to having the opportunity of working with you in the future.

Gaby Sifter, Event Manager - Coca-Cola

Dear Jacques, From the 3rd to the 7th of July Michelin TyrePlus National Conference was held in Beijing. Pacific World Beijing handled all transfers, tours, dinners and were exceptional in every way. The conference and incentive program was a huge success due to Julie Yang ( Account Executive) and Rena our fantastic guide. The dedication of both staff members was terrific; they were there every moment of every day making sure the program ran in a timely and efficient manner. I will not hesitate to recommend Beijing and the excellent service of Pacific World.

Jane Keller, Business Development Manager - HRG Australia

Pacific World Hong Kong

Dear Mr. Arnoux, We wanted to express our sincere thanks and appreciation to Pacific World Hong Kong for their recent involvement in our Leadership Meeting that operated in February. Juliana Cheung, with assistance from Fiona Keung, was instrumental in providing us excellent service and deliverables in the execution of this large, demanding and complicated event. We truly enjoyed working with them and felt extremely confident in their skills and knowledge. Under the leadership of Juliana, they provided us with one of the best partnerships by far that we have experienced in the many years delivering this program around the world. We miss our daily contact with them, hope to work with them again in the future, and wanted you to know what an excellent professional you have in Juliana. Our event was a great success due in large part to her involvement and the excellent service recieved by Pacific Word. With gratitude,

Libby Coppo, Account Manager - Lynda Nervick, Program Manager - BI

Dear Ivy: Thank you for your patience and all of your hard work before and during our program in Hong Kong. Your dedication is truly amazing. Without you, the program could not have the big success that it was! You always maintained a positive attitude and worked hard to accommodate all of our requests. I received very positive feedback about all of your wonderful services, from the guides, transportation and tours to every meal. The participants, who have been traveling internationally for many years, were extremely impressed by both the Pacific World staff and your country. Please pass this along to Mike, Lillian, Holly, Suzy, Lily, Aly, Nancy, Nina and all the others! I enjoyed meeting you all, and look forward to working with you again in our next venture in the upcoming months!

Laurel MacLennan, Program Manager - Landmark Incentive Marketing

Thank you for a job well done.  As a matter of fact, it was perfection! From all of us at The Hutton Group, as well as our client, we thank you and your fine staff for outstanding service and attention to our recent program in Hong Kong.  The Pacific World staff didn't miss a beat. I must mention that our success was largely due to Priscilla.  She has an excellent attitude and was always there for us, handling last minutes changes quickly, efficiently and with a smile. You have an excellent team.  There is no doubt your company continues to maintain its high standards.  When we return to Asia, Pacific World will definitely be our partner of choice. 

Shirley A. Hutton, President/CEO - The Hutton Group, Inc/Sports & Hospitality Int'l, Inc.

"It was such a pleasure to work with your group of knowledgeable, courteous, and efficient professionals - their contribution to the success of the program cannot be understated. There was not one complaint from one person - and this was a demanding and sophisticated group, as you know. You and your terrific staff were the foundation of that miracle!"

Carol Krugman, President - Krugman Group International

Pacific World Hong Kong were terrific to work with. I would highly recommend them to anyone needing a good DMC in Hong Kong. They know their product, manage it well and have a very nice and efficient staff. Thanks for putting me in touch with them. My program was a complete success.

Bob Hayes - MetLife

Dear Peggy: I am writing to express our appreciation for Pacific World's hard work at last week's meeting. This was a challenging event with many diverse and changing arrangements, yet your staff handled it beautifully. Your entire team was prepared, efficient, and professional in making sure the meeting took place without a hitch. Overall, this was one of the best experiences I've ever had in partnering with a local company for conference management. I would not hesitate to provide a glowing reference to any of your future clients. Thank you again for your contributions to making our meeting such a success!

Vice President - Medical Meetings

"I would like to thank you and your team at Destination East for your support and hard work both prior to and during our recent conference at the Andaman Datai Bay. Everything was professionally handled which contributed to the overall success of the conference." Ruth McCarthy The Axis Events Group "Thank you very much for the wonderful services you provided in Penang! Our group was very impressed." Vera Marco API " Your efficiency was excellent and your coordination of our ground handling arrangements was superb. My confidence in your ability was such that I did not have to concern myself with anything."

Louise Loughran - Royal College of Surgeons in Ireland

 

Pacific World Singapore

I had a WONDERFUL trip. It was just great to have Alan meet me at the hotel for a short tour of the city. Singapore is amazingly clean and modern. I can see it would be an ideal place for, especially, technology companies to hold events....The tea house demonstration was most interesting....I think those types of opportunities are tremendous when you bring a group -- perfect for a spouse program or incentive....Orchard Road -- what a shopping area...My experience was fabulous and I really appreciate your effort in getting it set up.

Patti White - One World Incentives

"Long before the 4,000 guests arrived in Singapore, it appeared your entire executive and operations staff internalized their own definition of success. It was no easy feat to ensure the logistics of this program were properly communicated throughout all areas of the company. It is my firm belief that without staff members who have developed a strong sense of pride and ownership within their areas of responsibility and are willing to go above and beyond, that the Sunrise program would not have been as successful."

Suzanne Williams, Program Manager - Carlson Marketing Group

Pacific World Singapore & Bali

"We are now practiced in the Art of Tea, are fledgling students of Feng Shui, have taken a night safari through a jungle habitat, received henna tattoos, sampled obscene amounts of fabulous cuisine, visited numerous temples and palaces and family compounds, learned more than ever imagined about rice cultivation, and purchased a multitude of batik and art and teak furniture. Most importantly, we were allowed to bask in the gentle hospitality and magical spirit of the people of both islands. And we know that Pacific World can put it all together for us and make it unforgettable."

Tim Brooks - The Austin Group

Pacific World Thailand

We are very grateful to the entire Pacific World Group for the incredible partnership that has been established between Autodesk and your team. I have had the pleasure of working with you and your different groups over the last five years and it has been exceptional. I really believe that we have the same “mantra” to bring the highest level of customer services and value to our incentive programs and to our attendees. Our 2006 Diamond Club incentive trip that took place in May of this year in Thailand was unbelievable…the attention to detail was fabulous! It was not only a wonderful week in Bangkok, but the other trips to Chiang mai, Phuket and Siem Reap were so well planned and from your team flawlessly executed. THE END RESULT WAS A MEMORABLE TRIP FOR ALL ATTENDEES! I must admit that having Sylvia and Pranee at the helm made a huge difference….there are not words to describe how wonderful they are and how knowledgeable. I look forward to working with the Pacific World Group team whenever we are in Asia or China!

Carol Nadler - Autodesk

"Our Thailand trip was the best we've ever done! It was perfect in every way. You must know that I intend to do a briefing with our Group Travel Directors staff urging them to promote groups to Thailand. The country and its people are incredibly beautiful, and our itinerary gave us an opportunity to see and experience a wide variety of places and activities. But of great importance is the fact that Pacific World is a known factor for its excellent service in Thailand and that is a prime concern for those of us who travel with groups."

Verna Tweiten - GTD

Russian Event

The St. Petersburg portion of the CEO Baltic University was a smashing success. Thank you for all your creativity, contacts, administration, and 24-hour a day attention to ensure that all activities ran perfectly. Everything from visa processing, entertainment, private Hermitage tour, Dr. Piotrovsky's lecture in the Hermitage theatre, Catherine Palace gala, food and beverage, trains, cultural tours, bus transportation, guides, flowers, art, private cars, arrangements at the Grand Hotel, participant gifts, red carpets, caviar, students, boats, and immigration was handled efficiently, effectively, and with flair! We have never had a program operate better and it was all due to your expertise, contacts, and skill."

Judith A. Guy - Chief Executives Organization

"Valeria, you captured my vision and brought it to life for our guests, the leading key retailers from around the world. From our initial meeting in St. Petersburg a year in advance of the conference to the final X-Files evening at Dacha K-2, your professional expertise in meticulously planning, organizing and executing every aspect of each event has far surpassed our expectations. Every detail was implemented with precision and care. The conference was a resounding success and rave reviews have come in from around the world."

Diana L. Stephen - Twentieth Century Fox

Our program last November has been hailed as one of the best, most interesting, educational and elegant in our history of incentive travel. A span of over 40 years! I can't think of another destination which offers such varied selection, sophistication and fun! Unique cuisine, great service and wonderful value. As an incentive travel destination, our customers have not stopped talking.

Brian Martenis - Bayard Sales Corporation

Dear Valeria: I want take this opportunity to again thank you and your staff for your support during our program held earlier this month in St. Petersburg. Success at this level could not have been achieved without your personal dedication and that of your staff, to which I am most indebted. Through your tireless efforts, eternal national pride and ceaseless pursuit to provided the ultimate Russian experience - I could not have wished for a more devoted business partner. You quickly earned my trust, respect and friendship. Please convey my thanks to everyone at Russian Event for their contributions in making this program a tremendous success. I am extremely proud of our collaboration on this incentive program and look forward to working together again in the future.

C.S. N/A Incentive Client

Spectra United Kingdom

Hello Jane, I wanted to take a minute to write and let you know what an outstanding Insurance program I just completed in Scotland. I can't say enough about the quality of service we received from Spectra. Mark Wareing has been a joy to work with. From day one of the planning process he has always provided me with detailed information in a prompt manner. This was a very full program and he was always there to assist when we made last minute changes or decided to add all new elements in the 10th hour. On site he managed all of the many details and worked wonderfully with our guests. On site Kenny Hanley as well gave that special service and element that only Kenny can provide. He is one in a million and the clients couldn't say enough about him as well. Kenny was always there to help with whatever whim the client had. (I want to know what vitamins he takes!) Norma, Jean, Sergio were also great! Thanks again for making this such a wonderful program. How I wish all DMC's worked with such professionalism and detail. Kind Regards

Deborah M. King, Manager of Product Development - Premier Meetings and Incentives

TLC Events in Portugal

Dear Sandra and Patricia,


       

I am back in the office today and just wanted to send you a quick thank you note.  Everyone loved our program!  Our president said the meeting in Portugal would be very hard to top, which is quite a compliment coming from him.  Thank you so much for your very hard work and attention to detail.  You really made me look good!   I have organized similar events for the past ten years.  I can say by far your organization has been the easiest and best to work with.  Your professionalism and attention to detail is exceptional.   It was a pleasure working with you. Again, thank you so much for all of your hard work.



J.G. - Director of Marketing Services

Our program just ended last Thursday - it was phenomenal! What a job TLC did for us. I was completely at ease knowing that everything was taken care of by the dmc. I have absolutely no advice or constructive criticism to give as the program was flawless.

Erin Urquhart, Meeting & Convention Coordinator - Sun Life Financial